Solgari Contact Center
Solgari transforms Microsoft Teams into the world’s best customer engagement platform.
Transform Customer Engagement with Cutting-Edge AI Integration
Revolutionize your customer service capabilities with a solution designed to enhance satisfaction and engagement at every level. CallTower, in partnership with Solgari, delivers an innovative Teams Contact Center Solution that harnesses the power of Microsoft AI. This integration transforms Microsoft Teams into a dynamic customer service platform, offering unparalleled connectivity between businesses and their clients.
The Solgari application captures all customer interactions from every channel in a 360-degree data hub and unleashes the next generation of Artificial Intelligence, empowering organizations to deliver exceptional customer experiences.
Solgari works with businesses leveraging Microsoft Teams, Dynamics 365 and Salesforce, sitting across major international sectors including healthcare, real estate, energy services, manufacturing, financial services and sports and entertainment.
Faster Time to Value
Built natively on Azure, the Solgari application can be launched in a matter of minutes, without the need for expensive and lengthy integration projects.
Single Pane of Glass
By combining structured and unstructured customer data, agents are equipped with more information than ever before to resolve queries and sell more effectively.
Democratize Customer Service
Connect more departments to the customer service team within the world’s biggest collaboration platforms, enabling faster, simpler response and resolution to queries.
Improve Agent Wellbeing
The Solgari app can be used in any location, helping support the work/life balance of all employees.
The benefits to clients include:
Customer Experience
Achieve faster first contact resolution by serving customers at any time, on any channel, whenever they want.
Agent Experience
Employees remain within the flow of work in their familiar collaboration apps, while focusing on higher value work by utilizing AI to remove repetitive, manual tasks.
Operational Improvements
Gather customer insights and deliver them across the organization to act with greater speed and agility.
Solgari in Action
Solgari is trusted by the Atlanta Falcons and its parent organisation, AMB Sports & Entertainment, as its technology partner for events at the iconic Mercedes-Benz Stadium, which hosts not only the NFL franchise, but MLS’ Atlanta United, as well as the biggest names in music and entertainment.